Customer Service Agent

The Canada Revenue Agency (CRA) is looking to hire dedicated SP- 04 Customer Service Agents for the Quebec Regional Contract Centre (QRCC). The job location will be 305 René-Lévesque Boulevard West, Montreal in Canada. The candidates will be working 3 days a week onsite.

Key Responsibilities:

The candidates will be responsible for helping with taxpayer enquiries related to CRA. They will provide honest information to the clients. They will do the calculations for administrative tasks. The candidates will help with the payment processes. They will educate the taxpayers about the policies. They will analyse the information. The candidates will resolve any issues that arise during work. They will work on different schedules.

Required Qualifications:

The candidates are required to complete a secondary school diploma. They must be able to upload the proof of education along with the application. They should be able to meet the CRA requirements.

Experience Needed:

There is no requirement for previous experience. But the candidates will need to answer all the screening questions. They should be able to pass the Korn Ferry Taxpayer Contact I. The candidates with experience in a call centre in the past will be given preference.

Skills and Competencies:

The candidate should have good written and spoken communication skills. They should be bilingual in English and French. They should have good customer service skills. They should pay attention to details. They should have organisational skills. They should be able to work when necessary and on demand.

Benefits

The selected candidate will get a salary of $65389 – $73595 on per year basis. They will get a health and dental plan. They will be given a pension. There will be an opportunity for training. There will be professional growth.

CRA Customer Service Agent Jobs Salary

The salary for Canada Revenue Agency‘s Customer Service Agent jobs ranges from $65,389 to $73,595 per annum.

Read: CRA Taxpayer Services Agents: Hybrid Ontario – $73K Max

How to apply online:

The interested candidates can apply online on the website. The last date to apply is January 5, 2026.

<img decoding="async" class="alignnone size-full wp-image-13424" title="Customer Service Agent 1" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Key-Responsibilities-e1748081337628.png" alt="Key Responsibilities" width="40" height="40"> Key Responsibilities:

<img decoding="async" class="size-full wp-image-13423 alignnone" title="Customer Service Agent 2" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Education-e1748081348652.png" alt="Education" width="40" height="40"> Required Qualifications:

<img decoding="async" class="alignnone size-full wp-image-13425" title="Customer Service Agent 3" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Experience-e1748081157676.png" alt="Experience" width="40" height="40"> Experience Needed:

<img decoding="async" class="alignnone size-full wp-image-13422" title="Customer Service Agent 4" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Skills-e1748081356855.png" alt="Skills" width="40" height="40">Skills and Competencies:

<img decoding="async" class="alignnone size-full wp-image-13434" title="Customer Service Agent 5" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Benefits-e1748083049594.png" alt="Benefits e1748083049594" width="40" height="38"> Benefits

<img decoding="async" class="alignnone size-full wp-image-13426" title="Customer Service Agent 6" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/Salary-e1748081314967.jpg" alt="Salary" width="40" height="24"> CRA Customer Service Agent Jobs Salary

<img decoding="async" class="alignnone size-full wp-image-13420" title="Customer Service Agent 7" src="//cdj01.b-cdn.net/wp-content/uploads/2025/05/How-to-Apply-e1748081252893.png" alt="How to Apply" width="40" height="40"> How to apply online:

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